Knowledgebase: Getting Started
Updating/Resetting the FTP password
Posted by Chris Atherton on 06 November 2012 05:02 PM

To update or reset the ftp password please login to the control panel, for details on how to do this please see the following link:


Once you have logged in please follow these steps:


  1. Click on the domains link/tab/icon (globe icon is in the home tab)
  2. Click on the manage hosting/control panel link corresponding to the domain name.  Click on the domain name if not present.
  3. Click on the Websites and domains tab (skip to the next step if this is not present)
  4. Click on the Web hosting access or Web hosting settings icon
  5. Enter the new password into the two textboxes and click OK to confirm

If steps 4 and 5 don't take you to the page where you can change your FTP password please try these steps:


  1. Click on the general tab
  2. Click on the 'Change hosting Settings' button

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