Knowledgebase: File Management
Permissions error when navigating to subdomain
Posted by Chris Atherton on 19 July 2011 03:31 PM

I'm trying to navigate to my subdomain through the control panel but when I do i get the following error message:

Error: Unable to change directory to /subdomains/new/httpdocs: filemng failed: filemng: opendir failed: Permission denied

System error 13: Permission denied

This is caused when you set the FTP user on the subdomain to one that is different from the main domain.  To access the subdomain please use the new credentials in an FTP client or alternatively please change the FTP user to use the FTP user account of the main domain.  To do this please follow these steps:

  1. Login to the control panel then navigate to the domain administration screen
  2. Click on the sub-domains icon
  3. Click on the sub-domain name
  4. Select the 'Use the FTP user account of the main domain' option then click ok

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